Markleyo's Terms of Service

1. Acceptance

By creating an account or using the Services, you agree to these Terms of service and our Privacy Policy. If you use the Services on behalf of an organization, you represent you have authority to bind it.

2. Services & accounts

We provide access to the Markleyo platform and related APIs, apps, and integrations. You must keep credentials confidential and are responsible for activity under your account.

3. Plans, billing, and taxes

• Subscriptions: Month-to-month or annual, renew automatically unless canceled before renewal.
• Fees: Displayed at checkout; non-refundable unless required by law or stated otherwise.
• Trials: If you continue after the trial, charges begin automatically at plan rates.
• Upgrades/Downgrades: Prorated as applicable.
• Taxes: Prices exclude applicable taxes; you are responsible for them.

4. Payments and Refunds Policy

Payment Terms	Details
Billing Cycle	Monthly or annually as chosen during enrollment.
Cancellation Procedures	Users may cancel their subscription anytime via their Account settings or request the account deletion if you they do not want to keep any record.
Refund Policy	Limited; users should contact support for specific circumstances. However, we offer a 7-day money back guarantee for the first month only.

5. Acceptable use

You will not:
(a) violate laws or third-party rights (including anti-spam, privacy, platform terms);
(b) attempt to access other users’ data;
(c) upload malicious code;
(d) use the Services to generate or distribute unlawful, harmful, deceptive, or infringing content;
(e) reverse-engineer, resell, or create derivative works except as permitted.

6. Customer content & licenses

You retain ownership of your prompts, documents, datasets, campaigns, and outputs (“Customer Content”). You grant us a worldwide, limited license to host, process, transmit, and display Customer Content to provide and improve the Services for your workspace (e.g., Brand Voice), subject to your settings. You are solely responsible for obtaining necessary rights and consents for Customer Content and for compliance with messaging/social platform rules.

7. AI outputs and accuracy

AI can generate incorrect or biased content. You should review outputs before use. We provide the Services “as is” and do not guarantee output accuracy or fitness for a particular purpose. You are responsible for your use of outputs (e.g., advertising claims, regulatory compliance).

8. Messaging & platform integrations

When using WhatsApp Business, Telegram, or social networks, you must follow applicable laws (e.g., consent/opt-in, disclosure) and each platform’s terms. We may suspend integrations that violate platform rules or our policies.

9. Third-party services

Features may rely on third-party services (hosting, AI models, analytics, payment). We are not responsible for third-party content or outages; those services are governed by their own terms and privacy policies.

10. Confidentiality

Each party may access confidential information of the other and must use it only to fulfill these Terms, protect it with reasonable measures, and not disclose it except to employees/contractors/sub-processors under confidentiality obligations or as required by law.

11. Data protection

We will process personal data as a processor or controller (as applicable) in accordance with our Privacy Policy and, where required, a Data Processing Addendum (DPA). On request, we will provide our DPA and sub-processor list.

12. Service availability & support

We aim for high availability but do not guarantee uninterrupted service. We may modify, suspend, or discontinue features with notice when practicable. Support levels vary by plan.

13. Suspension & termination

We may suspend or terminate your access for material breach, unlawful use, non-payment, or platform-rule violations. You may cancel anytime from Billing; termination takes effect at the end of the current term. Upon termination, we may delete data after a retention period unless legally prohibited.

14. Affiliate Program

Anyone is invited to join our affiliate marketing program while becoming a referral to our services to your friends, family members and community followers. Each sale will get you recurring share of 30%. The minimal terms related to this program are as follows:

The minimum cash out shall be $20.

• You can request cash out after the completion of 1 month for the total payable for the previous month.

• By default, we deposit your share in your registered bank accounts, however we also provide paypal transfers for the ease of payment recipients.

• You are not entitled to claim referral share when buying for yourself from the same or different email addresses you have. Our strict cookie policy tracks it thoroughly.

• Any abuse to this affiliate system, if detected, shall delete your referral code without a prior notice.

15. iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

16. Disclaimers

Except as expressly set out, the Services are provided “as is,” “as available,” without warranties of merchantability, fitness for a particular purpose, or non-infringement.

17. Limitation of liability

To the maximum extent permitted by law: (a) neither party will be liable for indirect, incidental, special, consequential, or punitive damages; and (b) each party’s aggregate liability is limited to the amounts paid by you to Markleyo in the 12 months preceding the claim. These limits do not apply to liability for death/personal injury caused by negligence, fraud, or willful misconduct.

18. Indemnification

You will indemnify and hold harmless Markleyo and its affiliates against claims arising from your Customer Content, your use of the Services in violation of law or these Terms, or your breach of platform rules.

19. Export & sanctions

You represent you are not located in an embargoed country and will not use the Services contrary to export control or sanctions laws.

20. Governing law & disputes

For enterprise plans, we can agree to arbitration/venue in a separate order form according to the law/jurisdiction of the United Kingdom.

21. Changes to Terms

We may update these Terms; material changes will be notified via email or in-app. Continued use after the effective date constitutes acceptance.

22. Contact

Company Details: Progressgenic Limited, registered in England, address: 115 London Road, Morden, London, SM4 5HP.

Email: [email protected]